Frequently Asked Questions
Looking for answers? Our FAQs are sorted by section, so you can jump straight to what you're after.
Which product is right for me: Mute, Turbine, or Mouth Tape?
Mute Nasal Dilator is best if you want to improve nasal breathing during sleep and reduce snoring. It opens up your nostrils and maximizes airflow.
Turbine Nasal Dilator is designed for sports and exercise, helping increase airflow during activity. It’s a bit more rigid than Mute to ensure it stays in during a heavy workout.
Mute Mouth Tape encourages nasal breathing at night, preventing mouth breathing that can lead to snoring, dry mouth, and poor sleep quality.
Many customers find using a combination of Mute and Mouth Tape is the best way to optimize their breathing at night.
Can I use Mute, Turbine, and Mouth Tape together?
Yes! Mute Nasal Dilator and Mute Mouth Tape work well together by keeping your nose open and your mouth closed for optimal breathing during sleep. Some people also use Turbine Nasal Dilator with Mute Mouth Tape to encourage nasal breathing during workouts or training sessions.
Are your products safe for people with asthma or respiratory conditions?
Mute, Turbine, and Mouth Tape are non-medicated and can be used by people with mild respiratory conditions. However, if you have asthma, sleep apnea, or other respiratory issues, we recommend consulting your doctor before use.
Do I need a prescription to buy Mute, Turbine, or Mute Mouth Tape?
No, all our products are available over-the-counter and can be purchased without a prescription. They are drug-free snoring and breathing solutions.
Do your products contain latex or other allergens?
No, Mute and Turbine are made from BPA-free, phthalate-free, and latex-free medical-grade materials. Mute Mouth Tape uses a hypoallergenic, medical-grade adhesive that is safe for most skin types.
Can I use your products while pregnant?
Yes! Many pregnant women experience nasal congestion due to hormonal changes, and Mute or Turbine can help improve airflow. Mouth Tape may also help prevent snoring and dry mouth during pregnancy. However, if you have any medical concerns, consult your doctor before use.
Do your products help with nasal congestion caused by allergies?
Yes! Mute and Turbine work by mechanically opening your nasal passages, making them a great option for those experiencing allergy-related congestion. However, they do not treat the underlying cause of allergies.
Will my health insurance or HSA/FSA cover these products?
Mute and Turbine are over-the-counter products, and are not typically covered by standard health insurance plans. However, HSA or FSA funds may be able to be used to purchase them. We recommend checking with your provider to confirm eligibility based on your plan.
How do I know if I’m using the product correctly?
Each product has a fitting guide to ensure the best results.
Mute Nasal Dilator: Insert into your nostrils, adjust the paddles to fit snugly but comfortably. See How To for more.
Turbine Nasal Dilator: Insert into your nostrils, adjust the paddles for a secure fit, and fine-tune the position for optimal airflow. See How To for more.
Mute Mouth Tape: Apply to clean, dry lips, ensuring a good seal while leaving space to breathe through the sides. See How To for more.
How do I clean and maintain Mute, Turbine, and Mute Mouth Tape?
Mute & Turbine Nasal Dilators: Wash after each use with mild, soapy warm water, rinse thoroughly, and dry before storing.
Mute Mouth Tape: This is single-use and should be disposed of after each use.
Why is my Mute/Turbine falling out at night?
If your Mute or Turbine falls out, it may be due to the wrong size or an improper fit. Try adjusting the paddles or switching to a larger or smaller size. If the issue persists, test different angles for a more secure fit.
How can I tell if the product is working?
Signs that your product is working include:
Mute Nasal Dilator: You should notice easier breathing through your nose and a reduction in snoring.
Turbine Nasal Dilator: You should notice easier breathing through your nose and an improvement in your performance over time.
Mute Mouth Tape: Your mouth should stay closed at night, preventing dry mouth and snoring.
How long does it take to adjust to using these products?
Most users adjust within a few nights, but it may take up to a week to fully adapt. If you’re new to mouth taping, try wearing it for short periods during the day before using it overnight.
Can I reuse Mute Mouth Tape?
No, Mute Mouth Tape is single-use to ensure hygiene and effectiveness.
What should I do if I experience skin irritation from Mute Mouth Tape?
If you have sensitive skin, ensure your lips are clean and dry before applying the tape. If irritation occurs, discontinue use and try a skin-friendly barrier cream or consult your doctor.
Can I use Turbine while swimming?
Turbine is not recommended for swimming or any water sports, nor contact sports for safety.
Can I use these products with nasal sprays or medications?
Yes, Mute and Turbine can be used alongside nasal sprays, but allow the spray to absorb fully before inserting them. If you’re unsure, consult your healthcare provider.
How do I store my Mute/Turbine properly?
Keep them in a cool, dry place, away from direct sunlight to maintain their effectiveness.
What if I snore even after using Mute or Mouth Tape?
If snoring persists, you may need a different size or a combination of Mute + Mouth Tape. If snoring is severe or accompanied by gasping or pauses in breathing, consult a doctor or sleep specialist to rule out sleep apnea.
Can I subscribe to receive Mute/Turbine/Mouth Tape regularly?
Yes. You can select a one off or recurring delivery for most of our products. Please see the product page for more information.
Do you offer bundle discounts for multiple purchases?
We often run special promotions and have a bundles section that includes some combinations – check our store or subscribe to our newsletter for the latest deals!
What if I have an issue with my order that isn’t covered in the return policy?
If you need help with an order, contact info@rhinomed.global, and our support team will assist you.
Do you have a rewards or loyalty program?
Not yet, but we may in the future.
What shipping methods do you offer?
We use reliable carriers to ensure your order reaches you promptly and safely. The specific carrier may vary based on your location and will be selected automatically.
How long will it take to receive my order?
Delivery times depend on your location:
Australia: Up to 7-10 working days.
International Orders: Up to 14-21 working days.
USA and Canada: 7-10 working days.
UK and some European countries: 7-10 working days.
Please note that these are estimated delivery times and actual delivery may vary.
Do you ship internationally?
Yes, we ship to various countries, including those in Europe, Asia-Pacific, and North America. Shipping charges are based on the delivery destination and will be calculated at checkout. Please be aware that international orders may be subject to import taxes or duties upon delivery, which are the responsibility of the recipient.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking details. Use this information to monitor your shipment’s progress.
What should I do if my order hasn’t arrived within the expected time frame?
If your order hasn’t arrived within the estimated delivery time, please contact our customer support team at info@rhinomed.global for assistance.
Do you offer expedited shipping options?
Unfortunately not at this stage, but we're looking into options for the future.
What are the shipping costs?
Shipping costs are calculated based on your delivery destination and will be displayed at checkout.
Can I change my shipping address after placing an order?
If you need to modify your shipping address, please contact us immediately at info@rhinomed.global. We will do our best to accommodate changes before the order is dispatched, but can’t always guarantee this.
Will I be charged customs duties or taxes on my international order?
Deliveries to countries outside of Australia, USA, and UK may incur import taxes or duties upon delivery. These charges are the responsibility of the recipient. Note that European orders are sent from our UK warehouse and often subject to customs charges.
What payment methods do you accept?
Payment options are visible at checkout. In most countries we accept Visa, Mastercard, American Express, Shop Pay, Apple Pay, Google Pay, and PayPal.
Is it safe to use my credit card on your website?
Yes, we use secure server software (SSL) to encrypt all payment information. Additionally, we do not store any credit card details directly.
Can I cancel or modify my order after it’s been placed?
If you need to cancel or change your order, please contact us immediately at info@rhinomed.global. We will do our best to accommodate your request before the order is processed.
How do I apply a discount code to my order?
Discount codes (if applicable) can be added at the checkout step.
What currency are your prices listed in?
Prices are listed in the respective currency of the shop you're purchasing from. USD in US/Canada, GBP in UK/Europe, and AUD in Australia/New Zealand.
Will I receive an order confirmation?
Yes, shortly after placing your order, you’ll receive a confirmation email with your order details.
How can I check the status of my order?
You can track your order using the tracking information provided in your dispatch confirmation email.
Can I place an order over the phone?
We don’t offer purchasing over the phone. If you’re having issues making a purchase on our website, please email info@rhinomed.global and we’ll help you out.
What should I do if I receive an error during checkout?
If you encounter any issues during checkout, please contact our customer support team at info@rhinomed.global for assistance.
What is your return policy?
We offer a 30-day money-back guarantee on select products purchased directly from us. If you’re not satisfied with your purchase, contact us at info@rhinomed.global within 30 days of your order to arrange a return, refund, or exchange. Please include your order number and details about your experience. The full return policy can be found here.
How do I initiate a return or exchange?
To start a return or exchange, email us at info@rhinomed.global with your order number and reason for the return. Our team will provide instructions on how to proceed.
Can I return a product if I change my mind?
Due to hygiene reasons, used products cannot be returned for a change of mind. If the product is unopened, please contact us via info@rhinomed.global to discuss your options.
What if I receive a faulty or defective item?
If you receive a faulty or defective product, contact us within 30 days of purchase at info@rhinomed.global. We will arrange a refund or replacement and cover any associated postage fees.
How long does it take to process a refund?
Once we have refunded your purchase, the money should be back on your card or in your account within 7 days. Please contact us at info@rhinomed.global to initiate a refund.
Can I exchange a product for a different size or model?
We offer Starter packs to help you find the correct size Nasal Dilators for you. Please start with these to ensure you get the right fit. If you’ve accidentally purchased the wrong size, get in touch with us at info@rhinomed.global and we can organise an appropriate switch.
What is Mute?
Mute is a nifty little device that sits comfortably in your nose while you sleep, helping to open up your nasal passages. By making nasal breathing easier, it can reduce snoring and improve your sleep quality.
How does Mute work?
Designed with your nose in mind, Mute gently expands your nasal airways, easing congestion and blockages. This encourages you to breathe through your nose instead of your mouth – a common cause of snoring. Plus, Mute comes in three sizes (Small, Medium, and Large) and features adjustable paddles to fit each nostril just right.
When will I start noticing benefits?
Many folks feel a boost in airflow through their nose right away after fitting Mute correctly. Using it nightly can lead to better sleep for both you and your partner from the first night. Over time, improved sleep can enhance your mood, focus, and overall energy levels.
How do I find the right Mute size?
We offer a Starter Pack with all three sizes – Small, Medium, and Large – so you can find your perfect fit. Generally, women find that they'll be Small or Medium, while men are more typically Medium or Large.
Why is the right size important?
A snug, comfy fit ensures Mute stays in place all night and effectively opens your nasal passages. If it’s too small, it might fall out or not work as well. Too large, and it could feel uncomfortable or not fit properly.
What is Mute made from?
Mute is crafted from ultra-soft, medical-grade polymers that are free from BPA, phthalates, and latex.
What’s the deal with the adjustable paddles?
Our noses aren’t perfectly symmetrical, so Mute’s adjustable paddles let you customize the fit for each nostril, ensuring maximum airflow and comfort.
Why does Mute have ribbed paddles?
The ribbed design helps keep Mute securely in place throughout the night and provides a cushioned feel against the inside of your nose.
How long can I use each Mute device?
Each Mute Nasal Dilator is recommended for up to 10 nights, wearing it for 8+ hours per night.
How do I clean Mute?
After each use, wash Mute with mild soapy warm water, paying close attention to the adjustable parts. Rinse thoroughly, dry well, and store it away from direct heat and sunlight.
Why replace Mute after 10 nights?
Over time, the material can stiffen or discolor, and the adjustable mechanism may wear out. To ensure hygiene and maximum effectiveness, we recommend replacing it after 10 uses.
Can I use Mute if I have a deviated septum?
Yes! Mute can help open up nasal passages, which is especially beneficial if you have a deviated septum.
Is Mute suitable for kids?
Mute is designed for adults and isn’t recommended for children under 12 years old.
Can I use Mute during exercise?
While Mute is primarily designed for sleep, some users find it helpful during exercise to improve nasal airflow. Our other Nasal Dilator, Turbine, is specifically designed for exercise.
Where can I buy Mute?
Mute is available for purchase directly on this website and in various retail stores. Check our store locator to find the nearest option if you want a physical store.
What if Mute doesn’t help my snoring?
If you don’t notice an improvement, consider consulting a healthcare professional to explore other potential causes and solutions for your snoring.
Is Mute comfortable to wear?
Absolutely! Mute is designed to be soft and adjustable, ensuring a comfy fit so you can sleep peacefully.
Can I use Mute with other snoring remedies?
Mute Nasal Dilators pair well with Mute Mouth Tape for maximum nasal breathing. For any other snoring remedies, it’s best to consult with a healthcare professional before combining Mute with other products to ensure safety and effectiveness.
Does Mute help with sleep apnea?
Mute is not intended to treat sleep apnea. If you suspect you have sleep apnea, please consult a doctor or sleep specialist.
How do I store Mute?
After cleaning and drying, store Mute in a cool, dry place away from direct sunlight to maintain its quality.
Can I share my Mute with someone else?
No, for hygiene reasons, each Mute device should only be used by one person.
What if Mute feels uncomfortable?
If you experience discomfort, try adjusting the paddles for a better fit. If it still doesn’t feel right, you might need a different size.
Is there a money-back guarantee?
Yes, we offer a money back guarantee on our Starter products. Please check our return policy on the website or contact customer support for details on guarantees and returns.
How does Mute compare to nasal strips?
Unlike nasal strips that stick to the outside of your nose, Mute works from the inside, gently opening your nasal passages for improved airflow.
Can I use Mute if I’m pregnant?
If you’re pregnant and experiencing snoring, consult your healthcare provider before using Mute or any other snoring remedies.
Does Mute contain latex?
No, Mute is latex-free.
Can I use Mute if I have allergies?
Yes, Mute can help improve airflow during sleep, which may be beneficial if you experience nasal congestion due to allergies.
How do I know if Mute is working?
You should notice easier breathing through your nose and reduced snoring. Your partner might also appreciate the quieter nights!
Is Mute visible while I’m wearing it?
Mute sits inside your nose, with only a small bridge visible, making it discreet and barely noticeable.
Can I use Mute after nasal surgery?
If you’ve had nasal surgery, consult your surgeon or healthcare provider before using Mute to ensure it’s safe for you.
What is Mute Mouth Tape?
Mute Mouth Tape is a soft, breathable adhesive tape designed to gently keep your mouth closed while you sleep, encouraging nasal breathing for better sleep quality.
Why is Mute Mouth Tape round?
The circular shape means it doesn’t completely seal your mouth – you can still breathe through the sides if needed. We found this design keeps your mouth closed without making you feel restricted or uncomfortable.
Why is Mute Mouth Tape going to work?
By keeping your mouth closed, Mute Mouth Tape encourages nasal breathing, which can help reduce snoring, improve oxygen intake, and prevent dry mouth – leading to better overall sleep.
How long do I use Mute Mouth Tape for before I start to feel better?
Most people start feeling the benefits within a few nights, but it can take a little longer for your body to fully adjust.
What is Mute Mouth Tape made from?
Mute Mouth Tape is made from a hypoallergenic, medical-grade adhesive and a breathable, skin-friendly fabric that stays put all night but is gentle enough to remove easily. The fabric is 95% cotton and 5% spandex, and the adhesive is Duro-TAK.
Is it safe to use Mute Mouth Tape while sleeping?
Yes! Mute Mouth Tape is designed to be safe for overnight use, and you can still open your mouth if necessary.
Can Mute Mouth Tape help with snoring?
Yes! Since snoring is often caused by mouth breathing, Mute Mouth Tape encourages nasal breathing, which may help reduce snoring.
Can I use Mute Mouth Tape with a CPAP machine?
Yes, as long as your doctor or sleep specialist approves it for your specific setup.
Will Mute Mouth Tape help with sleep apnea?
Mute Mouth Tape is not a treatment for sleep apnea. If you suspect you have sleep apnea, consult your doctor or a sleep specialist.
How do I apply the Mute Mouth Tape correctly?
Make sure your lips are clean and dry. Stretch the tape slightly to peel off the backing, then place it over your lips with your mouth closed. Press gently to secure.
Is the adhesive used in the tape safe for my skin?
Yes, the adhesive is hypoallergenic and designed to be gentle. If you have sensitive skin and notice irritation, discontinue use and check with your doctor.
Will the Mute Mouth Tape cause any irritation or allergic reactions?
Most people don’t have issues, but if you experience irritation, stop using it and consult a healthcare professional.
Can I use Mute Mouth Tape if I have a cold or nasal congestion?
No, if you’re congested or can’t breathe well through your nose, it’s best not to use Mute Mouth Tape.
How long can I wear the Mute Mouth Tape each night?
You can wear it for your entire sleep duration – whether that’s a full night or a nap.
Is Mute Mouth Tape reusable or single-use?
No, it’s single-use for hygiene and to ensure it sticks properly each time.
How do I remove the Mute Mouth Tape without discomfort?
Peel it off slowly from one side to the other. If needed, use warm water and mild soap to help loosen it.
Can children use Mute Mouth Tape?
It’s not recommended for children under 18.
Is Mute Mouth Tape suitable for people with facial hair?
Yes! It’s designed to work with beards, moustaches, or stubble. It sticks well when in use but comes off easily without taking your facial hair with it.
How does Mute Mouth Tape compare to other mouth tapes?
Mute Mouth Tape is made from high-quality, hypoallergenic materials and is designed for comfort. Its unique round shape helps keep your mouth closed without covering your entire mouth to avoid feeling too restrictive.
How does Mute Mouth Tape compare to other anti-snoring devices?
Unlike some anti-snoring devices, Mute Mouth Tape is affordable, lightweight, comfortable, and non-invasive. It simply encourages a more natural way of breathing.
Are there any side effects of using Mute Mouth Tape?
Most people don’t experience side effects, but mild skin irritation is possible. If that happens, stop using it and check with a doctor.
How should I store the Mute Mouth Tape to ensure it remains effective?
Keep it in a cool, dry place away from direct sunlight to maintain the adhesive’s effectiveness.
What should I do if the Mute Mouth Tape doesn't stick properly?
Make sure your lips are clean and dry before applying. If you’re still having trouble, try a fresh piece or reach out to customer support.
Can I drink water while wearing Mute Mouth Tape?
No, drinking water with Mute Mouth Tape on isn’t recommended, as it may loosen the adhesive.
How soon will I see results from using Mute Mouth Tape?
Most users notice a difference in a few nights, but it can take up to a week to feel the full benefits.
Can I talk while wearing Mute Mouth Tape?
Not really – Mute Mouth Tape is designed to keep your mouth closed, so talking will be tricky. But you can remove it easily if needed.
Is it comfortable to wear Mute Mouth Tape all night?
Yes! The breathable fabric and gentle adhesive are designed for comfort. Most users find it easy to sleep with.
Will Mute Mouth Tape help with dry mouth issues?
Yes! Since it encourages nasal breathing, it can help prevent dry mouth caused by mouth breathing at night.
Can I use Mute Mouth Tape in conjunction with other breathing aids or devices?
Yes! Mute Mouth Tape pairs well with the Mute Nasal Dilator to maximize airflow. If you use other breathing devices, check with your doctor before combining them.
How should I prep my skin before applying Mute Mouth Tape?
Wash your face and lips with mild soap and water, then dry completely for the best adhesion.
Who shouldn’t use Mute Mouth Tape?
Do not use it if you have:
- Trouble breathing through your nose
- A BMI over 35
- Very low blood pressure
- Severe heart or breathing issues
- A cold, sinus infection, or asthma flare-up
- Chapped or broken skin on your lips
- Consumed alcohol or sedatives before bed
If you’re unsure, consult a doctor.
Can Mute Mouth Tape be used during travel or naps?
Yes! Mute Mouth Tape works great for naps and travel to help keep your breathing on track. Our pack includes two smaller travel-friendly boxes for this reason.
How do I dispose of used Mute Mouth Tape?
Toss used tape in your regular trash. The packaging is recyclable, but the tape itself isn’t. Don’t flush it down the toilet.
Any tips for first-time users of Mouth Tape?
If you’re new to mouth taping, try wearing it for short periods while awake to get used to the feeling. Once comfortable, start using it during sleep.
Can you use Mute Mouth Tape during exercise?
Mute Mouth Tape is designed for sleep, but it can also be used during the day to promote nasal breathing. Some people use it during light exercise like yoga or running. For even better breathing, pair it with the Turbine Nasal Dilator.
Turbine Nasal Dilator
Everything you need to know to breathe better with Turbine.
What is Turbine?
Turbine is a nasal dilator designed to increase airflow through your nose, making breathing easier during exercise, sports, or focused breathing activities like yoga and meditation. It gently expands your nostrils, helping you take in more oxygen and perform at your best.
How does Turbine improve my breathing?
By widening your nasal passages, Turbine increases airflow by up to 38%, helping reduce breathlessness and allowing more oxygen to reach your lungs. More oxygen = better endurance, faster recovery, and improved performance.
What does wearing Turbine feel like?
Turbine is soft, flexible, and designed to fit comfortably in your nose. It gently opens your airways without putting pressure on your septum, so you can focus on your activity without even noticing it’s there.
What’s the difference between Turbine and Mute?
Both Turbine and Mute increase nasal airflow, but they’re designed for different uses.
Mute is made for sleep and has softer, more flexible materials to stay comfortable all night.
Turbine is built for high-intensity activities, with an adjustable design that stays secure even during movement.
How long does each Turbine last?
Each Turbine can be used for up to 10 times before needing a replacement. A pack contains three devices, giving you up to 30 uses.
Why replace Turbine after 10 uses?
Over time, the material can stiffen or discolor, and the adjustable mechanism may wear out. To ensure hygiene and maximum effectiveness, we recommend replacing it after 10 uses.
How do I find the right Turbine size?
Turbine comes in three sizes – small, medium, and large. Not sure which one fits best? Try our Starter Pack, which includes all three sizes so you can find your ideal fit. As a general guide, some women wear Small or Medium, while men often prefer Medium or Large.
Why is the right size important?
A good fit ensures Turbine stays in place during activity and provides optimal airflow. If it’s too small, it might fall out or not work as well. If it’s too big, it could feel uncomfortable or not fit properly.
What is Turbine made from?
Turbine is made from ultra-soft, medical-grade polymers that are BPA-free, phthalate-free, and latex-free, making it safe for regular use.
Is Turbine safe to use during sleep?
While Turbine is primarily designed for sports and exercise, some people use it for sleep. If you’re looking for a nasal dilator specifically for nighttime use, Mute is a better option.
How do I clean Turbine?
Wash Turbine with mild, soapy warm water after each use. Rinse thoroughly, dry completely, and store it in a cool, dry place away from direct sunlight.
Is Turbine suitable for people with a deviated septum?
Yes! If you have a deviated septum, Turbine can help open up nasal passages, making breathing easier – especially during exercise.
Can kids use Turbine?
Turbine is designed for adults and is not recommended for children under 12.
Can I use Turbine during sleep?
Turbine is designed for sports and physical activity, but if you’re looking for a sleep solution, we recommend Mute instead.
Can I use Turbine during exercise?
Yes! Turbine is specifically designed for sports and physical activity, helping athletes and active individuals breathe more efficiently. We don't recommend it for contact sports though.
How does Turbine compare to nasal strips?
Unlike nasal strips that stick to the outside of your nose, Turbine works from the inside, gently expanding your nostrils for a more effective and comfortable airflow boost.
Can I use Turbine if I have allergies or a cold?
Yes! If you experience nasal congestion from allergies, Turbine may help improve airflow, making breathing easier during workouts or daily activities. However, if your nose is completely blocked, it may not be as effective.
How do I store Turbine?
After cleaning and drying, store Turbine in a cool, dry place away from direct sunlight to keep it in top condition.
Can I share my Turbine with someone else?
Nope! For hygiene reasons, each Turbine should only be used by one person.
What if Turbine feels uncomfortable?
If it doesn’t feel quite right, try adjusting the paddles or switching to a different size. It should fit snugly without any discomfort.
Is there a money-back guarantee?
Yes, we offer a money back guarantee on our Starter products. Please check our return policy on the website or contact customer support for details on guarantees and returns.
Is Turbine recyclable?
Turbine’s packaging is recyclable, but the device itself should be disposed of in regular household waste.
Does Turbine contain latex?
Nope! Turbine is 100% latex-free.
Can I use Turbine if I’ve had nasal surgery?
If you’ve had nasal surgery, check with your doctor before using Turbine to ensure it’s safe for you.
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